FAQ
What shipping options does Talayt offer?
We currently offer standard shipping for all our products.
How long does standard shipping take?
Standard shipping typically takes 5-7 business days, plus additional time for customs clearance depending on your country.
How much does shipping cost?
Standard shipping depends on the destination country. We offer 50% Off shipping for our
sets&kits and the shipping is FREE for orders with 2 Sets or more.
How long does it take to process my order?
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking system.
Do you ship internationally?
Yes, we offer international shipping to select countries. Delivery times and costs may vary based on the destination. Please check our International Shipping page for more details.
What should I do if I entered the wrong shipping address?
Please contact our customer service team immediately from HERE to update your shipping address.
Who can I contact for more information about my delivery?
For any questions or concerns about your delivery, please contact our customer service
team, HERE
What is your return policy?
We accept returns within 30 days of purchase. Products must be unused, unopened, and in their original packaging, and proof of purchase is required.
Are there any items that cannot be returned?
Yes, we do not accept returns on used items.
How do I initiate a return?
To initiate a return, please contact our customer service team HERE.
What is the process for returning an item?
Our customer service team will provide you with a return authorization number and instructions on how to send your item back. Pack the item securely in its original packaging and include the return authorization number.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.
Who can I contact for more information about returns?
For any questions or concerns about our returns Policy, please contact our customer service
team, HERE